Terms and Conditions

Pacific Coast Sauna LLC, doing business as Surfside Sauna (hereinafter referred to as 'the Company') Terms and Conditions Last updated: July 1st 2025

  1. Acceptance of Terms: Welcome to Pacific Coast Sauna, a service provided by Pacific Coast Sauna LLC, doing business as Surfside Sauna. By accessing or using the Surfside Sauna website, booking our mobile sauna services, or interacting with our platform in any way, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please do not use our services.

  2. Booking and Payment 2.1 Reservations: To book a mobile sauna session, you must use our online booking system or contact us directly. Reservations are subject to availability and are confirmed only upon receipt of payment.

2.2 Payment: Payment for mobile sauna sessions can be made online through our website. You can also download the Glofox app and search Surfside Sauna. All payments are non-refundable, as expressly provided in our Cancellation Policy.

  1. Cancellation and Refund Policy 3.1 Cancellation by Customer: We do accept cancellations and will provide refunds if requested by our customers at least 12 hours before a customers scheduled session.

3.2 Cancellation by Pacific Coast Sauna LLC, doing business as Surfside Sauna: We reserve the right to cancel or reschedule a session due to adverse weather conditions or other unforeseen circumstances. In such cases, you will be notified immediately after that decision is made and offered a full refund or the option to reschedule.

3.3 Reschedules by Customer: If customers are not able to attend their originally scheduled sauna session, they must notify Pacific Coast Sauna, doing business as Surfside Sauna, about requesting a reschedule 12 hours in advance of their original session time. They are eligible for only one reschedule per booking.

  1. Safety and Conduct 4.1 Safety Rules: For your safety and the safety of others, you must adhere to all safety instructions provided by our staff. Failure to do so may result in the termination of your session without a refund.

4.2 Prohibited Conduct: You are prohibited from engaging in any conduct that is disruptive, offensive, or harmful to yourself or others during your sauna session. We reserve the right to remove anyone from our premises who engages in such conduct.

5.2 Insurance: We strongly recommend that you have health insurance in place before using our services.

  1. Changes to Terms: We reserve the right to update or modify these Terms of Service at any time, with or without notice. You are responsible for reviewing the Terms periodically. Continued use of our services after any changes constitute acceptance of those changes.

  2. Contact Information: If you have any questions or concerns about these Terms of Service, please contact us at:

brian@surfsidesauna.com

805-369-1494